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PADREMOTE AI / User guide

Connection help & diagnostics

Check your account, the computer, password and network in order to locate a connection problem.

Content checked against 0.58.1 code and documentation; platform verification notes are stated separately.

On this page

Before you start

Record where it fails: not signed in or no entitlement, Host not found, password rejected, connection not established after pairing, or disconnected later. When a connection fails, the app shows the step that failed. Never publish passwords, management tokens or AI credentials.

Step by step

  1. Make sure the app is signed in to a PadRemote AI account with an active entitlement; if the sign-in screen appears, sign in again. When a sixth device signs in to the same account, the others must sign in again.
  2. Confirm the computer is on and awake, and that the Connect tablet page on the management page shows Ready to connect.
  3. Recheck the connection code. If the password is rejected, check or change it on the management page and retry.
  4. Compare another Wi-Fi or mobile network, and check corporate firewalls, VPNs and network policies. Do not disable every security control to test.
  5. If a connection has not completed after about 45 seconds, the app opens Connection diagnosis, which checks each step and lets you Copy report or Report diagnosis result. Once connected, use Diagnostics and logs and Report a problem under Settings → Privacy and diagnostics. On Host, export diagnostics from System settings → Diagnostics and logs.
Computer → Connect tablet: check that sharing is ready, then scan with the app. The pictured code belongs to a retired demo Host.
Computer → Connect tablet: check that sharing is ready, then scan with the app. The pictured code belongs to a retired demo Host.Actual Windows Host management page · 0.58.1 · Open full-size image
System settings → Diagnostics and logs: refresh the status or export a diagnostic bundle.
System settings → Diagnostics and logs: refresh the status or export a diagnostic bundle.Actual Windows Host management page · 0.58.1 · Open full-size image

Check the result

You can separate account, setup, authentication and network problems and give reproducible steps. A problem report reaches the developer only after you send it. It can include up to 5 attachments of up to 5 MB each and the last 7 days of diagnostic logs, without passwords, IP addresses or terminal content.

If something goes wrong

The connection tries P2P first. On networks where direct connections fail, such as symmetric NAT or blocked UDP, it switches automatically to an encrypted relay via EC2, and the Host management page shows Relay · via EC2. If it still cannot connect, try another network. A disconnected app or an expired entitlement does not stop AI work on Host, so avoid recreating terminals and interrupting the original task.

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